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Headline Optional. Your email address will not be published. Back To Top. With the bottlerover app Order from your phone Skip the Line at pick up Get drinks delivered. Find Your Store. Download Our App. Follow Us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If a wine is " corked ," meaning tainted with TCA, we will accept a return if these conditions are all met.
If you select ground shipping and do not request "hold for weather," we will not be responsible for temperature related damage i. No returns will be accepted due to weather related damage. Several types of goods are exempt from being returned.
Alcoholic beverages cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - Gift cards - Some health and personal care items To complete your return, we require a receipt or proof of purchase. Since title of alcoholic beverages passes to you, the buyer, at the time of sale, undeliverable orders remain your property.
To sum it up- in the interest of chain-of-custody, provenance, etc. Refunds if applicable Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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